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Note: Candid no longer offers at-home impression kits and visits to Candid Studios. The only way to begin treatment is to see a CandidPro provider.
Candid received mostly positive reviews from its customers, but some have had negative experiences with the company, its services, or its products.
We tried CandidPro aligners to see if there was any truth to these claims. In this review, you’ll learn how we scored Candid in five categories:
We also investigated its features, considered feedback from Candid users, and compared it to the best Invisalign alternatives we recommend.
One of our writers went through the Candid aligner journey and shared her experience. She wore the aligners for 22 to 24 hours daily as prescribed.
The photos below show her actual teeth on the first day of treatment vs. about 5 months in. She also included 3D models of her teeth on step 0 vs. step 14 of her aligner system.
These models represent what her teeth are projected to look like with each step of the treatment.
Based on her experience, she noticed that her front teeth didn’t move until about 4 months into treatment. This is because Candid moves the molars first.
This straightening method is known as full arch tooth movement:
"We're not just correcting the social six. We're preparing both arches for what's going to be the social six correction. As we expand and create space for the necessary movements, we’re able to then address all the issues a patient has with their bite as we tackle their chief complaint."
Dr. Lynn Hurst, Chief Clinical Officer at Candid
Once enough space is created, your front teeth will start to move. You won’t see instant results, but the wait is worth it. According to our writer, her treatment progressed as expected.
Candid is a teeth straightening service that combines the convenience of at-home teeth straightening with the comprehensive care typical of in-office aligners.
Similar to in-office brands, it works with dental professionals who can:
Candid offers CandidPro aligners through licensed dentists and orthodontists, just like Invisalign treatment. What makes Candid different is that treatments are done at home.
Instead of requiring dental visits, your provider will monitor you remotely with the Candid app.
We rated Candid on five categories: overall user experience, treatment process, pricing and financing, customer and aftersales support, and brand reputation.
We based these ratings on our Candid experience and online reviews.
Pros: We appreciate Candid for the convenience it offers. It allows you to straighten your teeth from home while getting professional monitoring through an app.
Its clear aligners are made of Zendura FLX, the same high-quality plastic used by Invisalign. They don’t contain any phthalates or Bisphenol A, so they’re safe to wear.
Candid aligners are easy to install and remove. They’re also discreet and comfortable.
Cons: The changes in Candid’s business model can leave you confused and frustrated. For instance, the company no longer offers at-home impression kits (Candid Starter Kit).
The company also closed its studios across the US. You can’t visit a Candid Studio for an in-person consultation—you’ll have to see the nearest CandidPro provider.
Pros: Candid has a network of dentists and orthodontists who can work with you throughout the treatment. This helps ensure safe and effective teeth straightening.
Its remote process is simple, convenient, and easy to follow, as instructions are provided via the Candid app. The same provider who evaluated you will monitor your progress virtually.
For safe and healthy teeth movements, Candid only offers daytime aligners that provide the light and continuous force needed to successfully straighten your teeth.
Unlike most clear aligner brands, which only align the front teeth (also known as the social 6 or social 12), Candid aligners are capable of “full arch” tooth movements.
As a result, Candid Co aligners can move all teeth. It corrects more complex issues compared to other brands, which only treat minor and moderate teeth misalignments (malocclusions).
Cons: The only way you can start treatment is to visit CandidPro providers. It isn’t practical if there is no provider in your area or if you prefer to stay at home for the whole treatment.
Remote check-ins aren’t personalized and don’t provide the same level of care you’d get with an in-office dental visit. You may get the same responses as other Candid patients.
Candid treatments take longer than at-home clear aligners and may last anywhere from 6 to 24 months. Treatments may also be inconsistent, ineffective, or last longer than planned.
For people who prefer buying an impression kit, Candid doesn’t give you this option.
Pros: For people with severe teeth misalignment, it may be a cheaper alternative to Invisalign and other in-office treatments, costing you $9,500 or more in hard-to-treat cases.
In-person consultations with CandidProviders are free. You can also use your HSA, FSA, and dental insurance to reduce treatment costs.
Treatments include a free whitening foam that can whiten teeth and clean your aligners.
Cons: If you only have mild to moderate misalignments that can be treated with more affordable clear aligners, Candid (which averages at $3,500 to $7,000) may not be worth the price.
Candid doctors have different financing options, and some may not be as flexible as others. You’ll have to discuss these with your provider and ask your health insurer about coverage.
You may need to pay for extra aligners (refinement trays) if you’re unsatisfied with the results.
Pros: Many reviews point out that Candid has good customer service. Its support team is helpful and responsive if you have any questions about the treatment.
Cons: Its customer service can be inconsistent. You may get little to no support once your treatment has started. Some users were also left confused after receiving incorrect instructions.
Pros: Candid Co is trusted by many users. It has an average customer rating of 4.8⭐ on Best Company and 4.3⭐ on Consumer Affairs.
The Better Business Bureau (BBB) recognizes Candid as an accredited brand with an A+ rating, which is the highest possible score.1,2 It has an average score of 4.71⭐ based on reviews.
Cons: Candid received an average rating of 2.5⭐ on Trust Pilot from customer reviews. Several people are unhappy with its customer support and ineffective treatments.
Candid aligners cost $3,300 on average but may cost anywhere from $3,500 to $7,000. The total price depends on your CandidPro provider and their location.
The number of aligners needed to achieve a straighter smile may also affect the cost of your Candid treatment. The more difficult the case, the more expensive your treatment.
Other treatment costs you should consider are:
Your CandidPro provider may also charge you for other services. Prices depend on their clinic.
If you can’t afford to pay for treatment right away, your Candid provider may offer a payment plan. You can also ask them if they accept HSA, FSA, and dental insurance.
Candid is for adults and teenagers aged 13 to 17 who want to get straighter teeth. It can correct most cases of minor, moderate, and severe teeth misalignment, including:
You have to take Candid’s online quiz and visit a CandidPro provider to determine if you’re a good candidate for the treatment.
Not everyone with crooked teeth can use Candid’s clear aligners. You may not be qualified if:
Candid mainly offers daytime aligners called CandidPro. Day aligners are worn for up to 22 hours each day. They’re safer and more reliable than nighttime aligners for straightening teeth.
If you opt for Candid’s aligner treatment, you will receive the following:
The whitening foam is used to whiten your teeth and clean your aligners. Meanwhile, chewies will help you ensure that your Candid aligners have a snug fit around teeth.
The Scanbox Pro is a device that helps you take scans of your teeth using a smartphone. Candid’s app will remind you to check in and change your aligners.
In addition to its aligners, Candid also offers retainers for people who complete their treatment, as well as the Philips Zoom Whitening Kit if you want to brighten your smile.
Several customers aren’t happy with the quality of Candid’s products and services after receiving incorrect aligners or trays that didn’t fit properly or were rough around the edges.
There’s a lack of support once you start treatment. You may find it difficult to get help. Candid Co is also more expensive than other at-home invisible braces like Byte and SmileDirectClub.
Some people say Candid is ineffective. It worsened their teeth alignment issues and bite problems, producing results that didn’t match their treatment plan.
Despite these negative reviews, many people like Candid because it effectively straightens teeth and has a convenient treatment process that doesn’t require dental visits.
Here’s how Candid compares to some of the best clear aligners on the market:
|Clear Aligner Brand||Our Rating||Cost||Monthly Payments||Average Treatment Time|
|Candid||3.7⭐ out of 5||Starts at $3,500||Depends on the provider||6 to 12 months|
|Byte||4.2⭐ out of 5||$1,999 to $2,399||$70 to $84 per month||3 to 6 months|
|SmileDirectClub||3.7⭐ out of 5||$2,250||$89 per month||4 to 10 months|
|NewSmile||3.9⭐ out of 5||$1,595 to $1,695||$55 to $64 per month||4 to 10 months|
|ALIGNERCO||3.7⭐ out of 5||$995 to $1,120||$77 to $94 per month||4 to 8 months|
|Strayt||3.7⭐ out of 5||$1,596 to $2,096||$77 to $133 per month||4 to 8 months|
|Invisalign||3.8⭐ out of 5||Starts at $3,000||Depends on the provider||12 to 18 months|
Candid costs less than Invisalign treatments, which may cost you up to $9,500. Financing options vary across providers, so you have to ask if they accept insurance and payment plans.
Both brands have similar treatment times and can straighten your teeth within 12 months. However, Invisalign aligners can treat more severe cases than Candid.
Byte is more affordable than Candid’s aligner treatment and costs $1,999 to $2,399. But it can only treat mild to moderate teeth alignment issues.
It offers nighttime aligners (for those who prefer it) and faster treatment times. Byte can straighten teeth in as little as 3 to 4 months with its daytime aligners.
Your treatment will include the HyperByte device, which speeds up teeth movement, as well as a lifetime guarantee that covers any additional aligners you may need for a straighter smile.
SmileDirectClub (SDC) has SmileShops that you can visit for free in-person consultations. However, it has fewer locations (only 100+ SmileShops) than over 300+ CandidPro providers.
Unlike Candid, which is partnered with dentists and orthodontists, SmileDirectClub only has trained specialists at their shops. But they do offer doctor-directed treatment plans.
Overall, SmileDirectClub costs less ($2,250), but it can only treat mild to moderate cases.
Here’s how Candid works so you know what to expect from your treatment:
First, you need to visit a CandidPro provider who can qualify you for the treatment.
People who don’t qualify may need some dental work, such as fillings for dental cavities. Your dentist or orthodontist may provide these services for an additional fee.
If you qualify, they’ll create your customized treatment plan. They will also take x-rays, intraoral teeth scans, photos, and impressions of your teeth so they can have your aligners made.
Next, you need to follow your treatment schedule when your clear aligners arrive. They’ll be sent to your home, so you don’t have to pick them up at your provider’s office.
You will receive anywhere from 8 to 24 Candid teeth aligners, depending on your case. Trays are labeled in the order you should wear them to guide you through your treatment.
Each aligner is typically worn for 2 to 3 weeks. You must wear them for most of the day except when eating, brushing, flossing, or cleaning your trays.
Expect the first few aligners to cause some pain or discomfort. But once you get used to wearing them, it feels second nature.
During this process, you have to send progress photos to your provider via the Candid app. You can use your smartphone, and the Scanbox included with your kit to take at-home teeth scans.
The app will notify you when it’s time to check in with your provider. Based on your teeth scans, the dentist or orthodontist will confirm if it’s time to change aligners.
After you finish treatment, you’ll be switching to Candid retainers. Retainers will maintain your new smile and prevent teeth from shifting back into place.
Your CandidPro doctor will inform you if your treatment is complete after sending the final teeth scan. The last set of aligners will serve as your first retainer.
Candid recommends wearing your retainers as follows:
After the sixth week, you need to continue wearing your Candid retainer indefinitely for 8 continuous hours every night.
Candid is a great option if you want discreet teeth straightening. Unlike traditional braces, it’s removable, more comfortable to wear, and barely visible when worn.
We recommend Candid if you don’t want to spend on Invisalign treatments but have severe teeth misalignment or bite issues that at-home clear aligners can’t treat.
Candid aligners are relatively affordable compared to Invisalign and traditional braces. While they cost more than at-home aligners like Byte and SDC, Candid provides comprehensive care.
You’ll be working with an assigned orthodontist or dentist throughout the whole process. After the initial in-person consultation, you get to continue your treatment at home.
You can find out if you’re a candidate by taking Candid’s online quiz or visiting the nearest CandidPro provider for an in-person evaluation.
Our research shows Candid is an excellent choice for safe, effective, affordable, and expert-led at-home aligner treatment.
Rating by Alyssa Hill
To begin treatment, you’ll visit a qualified CandidPro provider (dentist or orthodontist) for an initial consultation. The provider then has a licensed orthodontist from Candid's team personally design your treatment plan.
Your treatment progress is monitored remotely through CandidMonitoring™, the company’s telehealth platform. The same Candid orthodontist who creates your treatment plan will oversee your treatment.
We ordered candid aligners and had in-house writers test them out throughout their prescribed treatment.
While testing the clear aligners, our team assessed and scored them based on five traits. Each trait was assigned a “weight” so we could calculate their individual rating and weighted average scores on a scale of five.
Here is how we rated Candid:
Using artificial intelligence, we gathered and analyzed feedback from thousands of people who tried Candid. This helped us determine the users’ experiences with a brand, including:
We examined Candid’s average treatment times and effectiveness for correcting mild and moderate teeth misalignment.
Our team also investigated for any products or services they provided that would help customers during and after their treatment, such as:
We explored the total treatment cost of Candid, including their upfront prices, flexibility of payment options, eligibility for insurance, and maintenance costs for additional retainers.
Our team investigated Candid’s customer support in-depth when answering queries and resolving issues. We assessed them based on:
We also checked Candid’s offered guarantees for clear aligner adjustments, refinements, replacements, or refunds if you’re not qualified or if the treatment doesn’t work for you.
With the help of advanced AI algorithms, we sorted through thousands of customer reviews that would indicate the level of trust in Candid.
We have a dedicated team of medical writers, expert researchers, licensed dental professionals, and medical reviewers who curate and approve content for NewMouth.
Before publishing this article, our team:
Many customers say that Candid effectively straightens teeth. It works on mild to severe teeth alignment issues and some bite problems, similar to Invisalign.
Among the issues it can treat are gapped teeth, crooked teeth, overcrowded teeth, overbite, and underbite. A CandidPro can help you determine if it’s the right treatment for you.
Yes. Candid alignes are safe to wear. Candid uses a high-quality medical-grade plastic (Zendura FLX) for its clear aligners. It’s the same material used by Invisalign.
To ensure your safety, Candid aligners are:
Yes, you can eat food and drink beverages with Candid aligners. However, you should stay away from hot liquids because they can damage your aligner trays.
Remember to rinse your trays after eating to prevent bacteria buildup and discoloration. You can use the whitening foam included with your kit to clean your clear aligners.
No. Candid changed its business model and no longer offers at-home impression kits and visits to Candid Studio locations.
Instead, you can begin treatment by visiting CandidPro providers. These are licensed dentists and orthodontists who have partnered with the brand.
Candid treatments usually take 6 months. However, each case is unique. Your treatment may last longer (about 12 to 24 months) if you have severe teeth misalignment.
Most CandidPro providers accept health savings account (HSA) and flexible spending account (FSA). They may also offer payment plans to help you pay for your treatment.
Keep in mind that providers often have different policies. It’s best that you talk to your dentist or orthodontist about financing options that are available to you.
The cost of Candid can be reduced by up to 50%, depending on your insurance plan.
If you qualify for coverage, your CandidPro provider (dental office) will work directly with your insurance company to reimburse you.
There’s no guarantee that your insurance provider will reimburse your Candid treatment.
Candid and other clear aligners fall under insurance code D8090, which covers comprehensive orthodontic treatment for adults. Your plan may or may not cover clear aligner treatments.
You can check your dental insurance coverage by logging into your account. You can also call the phone number on the back of your insurance card.
Here are some insurance carriers with plans that cover orthodontic treatment in adults:
Orthodontic coverage usually includes braces and clear aligners like Invisalign. How much they reimburse will depend on your provider and insurance plan.
A provider may cover a certain percentage or dollar amount of your clear aligner treatment. Keep in mind that there may be a lifetime limit on your coverage.
Coverage for your Candid treatment may be denied if your CandidPro provider submitted incorrect information or if your plan does not cover aligner treatment.
If your claim is denied due to a submission issue by your CandidPro provider, they will work quickly to fix the problem.
If the denial was due to a lack of orthodontic coverage under your plan, you'll need to reach out to your insurance provider for clarification.
You have the right to appeal denied claims under the Affordable Care Act. Your insurer must review the denial if you appeal. If they still deny it, you can appeal through a third party.
Your CandidPro provider will determine your eligibility to receive a full refund.
Any returns, changes to your treatment plan, payments, and whether or not you can receive refunds or additional refinements are at the discretion of your provider.
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