Candid Co Review

What are Candid Co Aligners?

Candid Co. is a company that sells at-home clear aligners, also called direct-to-consumer aligners, which are a convenient and affordable way to straighten your teeth from home. 

Unlike Invisalign and metal braces, you do not have to visit a dentist or orthodontist for bi-weekly checkups. Instead, you’ll take virtual scans from home every few weeks to ensure your teeth are moving correctly. 

Candid aligners are stain-resistant, durable, and BPA- and phthalate-free. A gentle whitening foam is also included in every purchase. It can be used to clean the aligners and whiten your teeth.

Candid aligners straighten teeth in about six months but can take up to 12 months. 

Who is a Candidate for Candid Aligners?

Candid can only treat minor to moderate cases of teeth misalignment, including:

  • Small teeth gaps 
  • Minorly crooked/crowded teeth

You will likely be denied treatment if you have:

  • Severe teeth misalignment. If your case falls outside the range of mild to moderate malocclusion, you will need to explore alternative teeth straightening options like Invisalign or braces.
  • Untreated dental conditions. If you have untreated oral conditions (like cavities) or upcoming dental work, address these issues before starting aligner treatment.
  • Existing dental restorations. Certain dental restorations (like dental implants) cannot be treated with Candid aligners.

FIND OUT IF YOU'RE A CANDIDATE

Find out if you're a candidate for free in 30 seconds. No commitment.

Is Candid Co Legit?

Yes, Candid Co. only works with highly qualified orthodontists who have at least 20 years of experience in the teeth straightening industry. Orthodontists also have to complete 2 to 3 years of tooth movement residency after dental school. 

Also, the same doctor who designs your treatment plan will track your teeth straightening progress. This ensures your teeth are moving correctly and safely. 

PROS OF CANDID ALIGNERS
  • Remote impressions  
  • Affordable, payment plans available
  • Treatment takes about six months, compared to 16 to 24 for braces
  • A free online assessment must be taken to determine candidacy 
  • Remote treatment from a highly qualified orthodontist 
  • Support is available seven days a week
CONS OF CANDID ALIGNERS
  • More difficult to get approved for treatment
  • Higher risk for complications than in-office orthodontic treatment
  • The aligners can be uncomfortable
  • A lisp can develop when the aligners are in your mouth

Are Remote Aligners Actually Safe? Do They Work?

At-home aligner treatment is generally considered safe if you follow instructions carefully throughout treatment. According to one study, 87.5% of respondents were happy with their at-home aligner treatment, while 6.6% had to visit their dentist after treatment to fix adverse effects.5

Direct-to-consumer clear aligner treatment is monitored remotely, so there is always a slightly higher risk for complications to occur. This is because orthodontic treatment is less predictable without in-person visits.

At-home aligner treatment is also relatively new, and more research is still being done on the risks and advantages of treatment. However, most patients are satisfied with the results and prefer these aligners over traditional treatment due to cost and convenience.5

Keep in mind: at-home aligners cannot treat severe cases of teeth misalignment. Only braces, Invisalign, and/or other orthodontic devices like headgear can fix these issues.

How Does Candid Co Work?

There are three steps in the Candid aligners process:

1. Remote Starter Kit or Visit a Candid Studio


You can either order an impression kit online or get a free, in-person scan at a “Candid Studio.”

You do not have to visit an in-person orthodontist to receive a Candid treatment plan. 

candid starter kit

After receiving the aligner kit, you will take your teeth' impressions in the comfort of your own home using the trays and putty provided. Then, you will send the impressions back to your orthodontist, where they will create a customized Candid treatment plan just for you. 

Not everyone is eligible for Candid aligner treatment. There are four main reasons for ineligibility, including:

  • You have severely misaligned teeth or jaw discrepancies that need to be fixed with in-office orthodontic treatment 
  • You have cavities, gum disease, or other oral conditions that need to be treated first
  • You have a permanent retainer 
  • You have dental implants, a dental bridge, or partial dentures

All Candid Studios are temporarily closed due to the COVID-19 pandemic. You can only order impression kits online for the time being. 

How to Take Impressions of Your Teeth

After you receive the impression kit in the mail, make sure you follow the directions carefully. The process is relatively simple and takes about one to two hours. It consists of the following steps:

1. Open the Candid starter kit box and remove all of the items. There are 3 steps total.

candid kit

2. Read the card labeled '1' for detailed instructions on how to access the tutorial videos.

candid step 2

3. The online portal is very thorough and provides step-by-step instructions. You'll need to submit photos using the provided smile stretcher before taking your impressions.

candid portal 2 1

4. After you take the photos, you'll receive directions on how to take the teeth impressions. The tutorial videos are detailed and short. It is essential to watch these videos.

candid portal 3 2

5. Once the putty is molded (follow the instructions carefully), you'll place each tray in your mouth for 3 1/2 minutes. There are 5 impressions total (three top and two bottoms).

candid impressions 1

6. After you take the photos and impressions, you'll send the impressions back using the pre-paid package provided by Candid. You'll want to do this within three days of receiving the kit.

candid impressions

2. Aligner Treatment Process

An orthodontist will review your photos and impressions to ensure everything looks accurate. If approved, you will receive a treatment plan within 2 to 3 weeks after the studio visit or remote impressions.

The treatment plan includes your first set of clear aligners, cleaning instructions, daily upkeep, and how to schedule remote appointments with your orthodontist. 

Your orthodontist will track your progress through phone scans you take every few weeks. For added convenience, you can set up these appointments around your daily schedule. 

How Long Does Candid Take to Straighten Teeth?

Candid sends all of your aligners at the beginning of treatment. You must wear the aligners for 22 hours a day. Every new set of aligners slowly moves your teeth into the correct position. Multiple aligners are used because a single aligner only moves your teeth about 1 mm at a time.  

You will have a new smile and straighter teeth within 12 months. In some cases, refinements are necessary.

Candid offers teledentistry checkups with a qualified orthodontist. They also have a support team available to address any questions or concerns you may have before, during, and after treatment. 

3. Post-Treatment & Retainers

After treatment is complete, you will receive a custom-made retainer that ensures your teeth stay in their new position.

The retainers are made for comfortable overnight wear, effectively maintain your new smile, and include a complimentary whitening foam and carrying case.

candid retainers

How Much Do Candid Aligners Cost?

Candid aligner treatment costs $2,400, which covers your entire set of clear aligners and remote monitoring.

If you can’t afford to pay for treatment right away, Candid also offers a payment plan. You will pay $399 up-front, and then $99 for 24 months. The retainer costs $99 and includes free shipping.

Additional Costs for Candid Clear Aligners

Additional costs include:

  • The impression kit — a remote aligner kit, which you can order online, costs $95 with free shipping. Sometimes they offer discounts on these kits (up to 50% off). 
  • A set of retainers — after treatment, you will order a retainer that keeps your teeth straight. These retainers will need to be replaced every six months to a year. They cost $99. 


Candid vs. Competitors

Unlike other direct-to-consumer aligner companies, Candid Co. only works with highly qualified orthodontists, rather than general dentists. General dentists can also provide orthodontic treatment, but orthodontists are tooth straightening experts. Working exclusively with orthodontists provides patients with higher quality care.

Candid is a more expensive at-home aligner brand. However, they provide excellent remote monitoring and care to every patient. You can message them with any questions or concerns you may have (and they respond quickly).

Candid requires you to upload photos in a personal, online portal before taking impressions. These photos must be approved by a licensed orthodontist before treatment begins. Step-by-step instructions and tutorial videos are also provided to make the process easier.

Candid vs. SmileDirectClub

SmileDirectClub is the most well-known remote aligner company. The aligners cost $1950 (for both the normal aligners and night aligners). Candid aligners are pricier but the treatment is more hands-on. Also, Smile Direct works with doctors, dentists, and orthodontists. Candid only works with licensed and experienced orthodontists (teeth straightening experts).

The average treatment time for Smile Direct is 4 to 6 months, while Candid typically takes between 6 and 12 months.

Compare Candid and SmileDirectClub (reviews, care & costs).

Candid vs. ALIGNERCO

ALIGNERCO is the most affordable at-home aligner on the market ($1,145 vs. $2,400 for Candid). Although cost-effective, ALIGNERCO treatment typically takes longer than Candid. The average treatment time is between 8 and 12 months vs. 6 to 12 months for Candid.

ALIGNERCO and Candid do not provide a night aligner option.

Compare Candid and ALIGNERCO (reviews, care & costs).

Candid vs. Byte

Candid is the most expensive at-home aligner brand ($2,400). However, they have excellent customer service and a detailed onboarding process. Byte also has responsive customer service, but the onboarding process is not as detailed. Candid treatment takes much longer than Byte, but treatment is more intensive.

Compare Candid and Byte (reviews, care & costs).

CandidByteALIGNERCOSmileDirectClub
Best Remote MonitoringQuickest TreatmentBest Budget AlignerFirst-Ever Remote Aligner
Cost$2,400$1,895 to $2,245$1,145$1,950
Treatment Length6 to 12 months3 to 6 months8 to 12 months4 to 6 months
Payment Plan
Nighttime Aligner
In-Office Consultation Option
Ortho-Directed
Remote
Monitoring
Free Retainer
Premium Whitening Treatment
Lifetime
Guarantee
Accepts HSA/FSA

What People Are Saying About Candid

The NewMouth team compiled reviews about Candid Co from four websites. We found over 3,000 customer reviews in total. Most of the reviews are positive, while a small percentage of them are negative or somewhere in the middle.

Most of the positive reviews about Candid revolve around ease of use and overall value for the money.

I went with Candid because A, it was was cheaper, and B, the reviews were really high. Plus the ease of the shipping made it an easier pick for me. The process was easy and efficient. You just order online, do the molds then they send it to you.

- ConsumerAffairs reviewer

I’ve always been bothered by the gap in my front teeth. After 6 short months, it’s gone!

- Candid reviewer

Most of the negative reviews about Candid pertain to the refund policy and customer service.

Candid was the first one I saw and when I went through them, the process was good. It was easy but I had a problem at the end with my braces that never was resolved.

- ConsumerAffairs reviewer

I am satisfied with my experience in terms of my teeth. They are whiter and straighter, so that’s awesome. But I am disappointed in the lack of customer service.

- ConsumerAffairs reviewer

Candid Treatment Process: A Personal Perspective

One of NewMouth's writers is currently undergoing aligner treatment with Candid.

She chose to order an impression kit online and took the impressions herself. The process was quick and easy to follow. 

Her treatment plan was created within a week of sending the impressions back. After she approved the plan, the aligners arrived within two weeks. 

The first month of treatment ran smoothly and no issues have developed since the beginning of treatment. The virtual scans are easy to complete and only take about 3 to 5 minutes. 

Each set of aligners has fit perfectly so far. The only complaint is that the trays can irritate your gums and cheeks (at least at the beginning of starting a new set). 

Also, expect some soreness during the first few days of starting a new set. This discomfort is temporary and will only last about 3 days (at most).  

It is easy to contact Candid customer service with any questions via the chatbot on their website. They respond within a few minutes (and provide very detailed responses).  

Candid Clear Aligners

Candid Co. is a company that sells clear aligners, also called invisible aligners. They are a transparent and removable alternative to traditional braces.

Rating by Alyssa Hill

candid starter kit
Overall Value
Affordability
Treatment Time
Customer Service
Convenience
Comfort

Summary

Candid only works with highly qualified orthodontists who have at least 20 years of experience in the teeth straightening industry. They have a detailed onboarding process and provide in-depth care and customer service.

4.4

Pros

  • Very responsive customer service (via text, 7 days a week)
  • In-depth onboarding process and remote monitoring
  • Orthodontist-prescribed and directed
  • Flexible payment plan
  • Premium whitening treatment
  • In-person and remote impressions available
  • Detailed treatment instructions (personal online portal, tutorial videos, step-by-step)

Cons

  • More expensive than other brands
  • No lifetime guarantee 
  • No night aligner option
  • Slightly higher risk for complications than braces and in-office aligners

Candid Co: Questions and Answers

If you have any other questions about Candid Co. aligners, visit the website for more detailed information. 

Is remote treatment as effective as in-person orthodontic treatment?

Clear aligners have been around for over 20 years. With advancements in digital cameras, teledentistry, and 3D printing, creating an aligner treatment plan is more effective and safe than ever.

Can you eat with Candid aligners in?

Yes, you can eat and drink with Candid aligners. However, you should not drink hot liquids with the aligners in your mouth. Warm liquids are okay. It is also crucial to rinse the aligners off after eating to prevent bacteria buildup and discoloration. 

Are there other ways to pay for treatment? 

Candid offers a payment plan. They also accept FSA and HSA. Some insurance plans also reimburse patients for part of treatment, but this depends on your specific policy, and there are no guarantees. 

Does Candid offer a money-back guarantee?

Candid Co. does not offer a money-back guarantee for treatment. If your teeth do not match the 3D treatment plan you received initially, they may provide refinements. This means you will receive additional aligners at the end of treatment. 

Is Candid or Smile Direct better?

Candid and Smile Direct both offer direct-to-consumer clear aligners. However, both aligners also have studios where you can get impressions made in-person.

The main difference between Candid and Smile Direct is that Candid only works with licensed orthodontists. Smile Direct doesn’t work exclusively with orthodontists; they also work with dentists and doctors.

Is Invisalign better than Candid?

Invisalign is the most well-known clear aligner brand. Treatment is monitored in-person by a dentist or orthodontist, which means it is safer than at-home clear aligner treatment. Candid is considered effective but treatment is not monitored as closely since it is remote.

How much is Candid Co a month?

If you choose the payment plan, you will pay as low as $399 up-front and $99 for 24 months.

Does dental insurance cover Candid?

Some dental insurance policies cover orthodontic treatment for adults, which may include Candid aligners. While coverage varies greatly, many plans reimburse 50 percent of the treatment cost, with up to $1,000 reimbursed. You can pay as low as $950 out-of-pocket for Candid aligners if your insurance covers it.

Resources

(1) Candid. Straighten Your Teeth in an Average of 6 Months. www.candidco.com/.

(2) Candid. “Discover the Candid Difference.” Candid, www.candidco.com/why-candid.

(3) Candid. “Candid Starter Kit.” Candid, www.candidco.com/products/starter-kit.

(4) Candid. “Candid Clear Aligners.” Candid, www.candidco.com/faq/p/treatment.

(5) Wexler, Anna, et al. “Direct-to-Consumer Orthodontics: Surveying the User Experience.” The Journal of the American Dental Association

(6) Ke, Yunyan, et al. “A Comparison of Treatment Effectiveness between Clear Aligner and Fixed Appliance Therapies.” BMC Oral Health, BioMed Central, 23 Jan. 2019, www.ncbi.nlm.nih.gov/pmc/articles/PMC6343314/.

(7) Proffit, William R., et al. Contemporary Orthodontics. Elsevier/Mosby, 2019.

(8) Tamer, İpek, et al. “Orthodontic Treatment with Clear Aligners and The Scientific Reality Behind Their Marketing: A Literature Review.” Turkish Journal of Orthodontics, Turkish Orthodontic Society, 1 Dec. 2019, www.ncbi.nlm.nih.gov/pmc/articles/PMC7018497/.

(9) Weir, T. “Clear Aligners in Orthodontic Treatment.” Wiley Online Library, John Wiley & Sons, Ltd, 14 Mar. 2017, onlinelibrary.wiley.com/doi/full/10.1111/adj.12480.

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