Candid Co. is a company that sells at-home clear aligners, also called direct-to-consumer aligners, which are a convenient and affordable way to straighten your teeth from home.
Unlike Invisalign and metal braces, you do not have to visit a dentist or orthodontist for bi-weekly checkups. Instead, you’ll take virtual scans from home every few weeks to ensure your teeth are moving correctly.
Candid aligners are stain-resistant, durable, and BPA- and phthalate-free. A gentle whitening foam is also included in every purchase. It can be used to clean the aligners and whiten your teeth.
Candid aligners straighten teeth in about six months but can take up to 12 months.
Candid can only treat minor to moderate cases of teeth misalignment, including:
You will likely be denied treatment if you have:
Yes, Candid Co. only works with highly qualified orthodontists who have at least 20 years of experience in the teeth straightening industry. Orthodontists also have to complete 2 to 3 years of tooth movement residency after dental school.
Also, the same doctor who designs your treatment plan will track your teeth straightening progress. This ensures your teeth are moving correctly and safely.
At-home aligner treatment is generally considered safe if you follow instructions carefully throughout treatment. According to one study, 87.5% of respondents were happy with their at-home aligner treatment, while 6.6% had to visit their dentist after treatment to fix adverse effects.5
Direct-to-consumer clear aligner treatment is monitored remotely, so there is always a slightly higher risk for complications to occur. This is because orthodontic treatment is less predictable without in-person visits.
At-home aligner treatment is also relatively new, and more research is still being done on the risks and advantages of treatment. However, most patients are satisfied with the results and prefer these aligners over traditional treatment due to cost and convenience.5
Keep in mind: at-home aligners cannot treat severe cases of teeth misalignment. Only braces, Invisalign, and/or other orthodontic devices like headgear can fix these issues.
There are three steps in the Candid aligners process:
You can either order an impression kit online or get a free, in-person scan at a “Candid Studio.”
You do not have to visit an in-person orthodontist to receive a Candid treatment plan.
After receiving the aligner kit, you will take your teeth' impressions in the comfort of your own home using the trays and putty provided. Then, you will send the impressions back to your orthodontist, where they will create a customized Candid treatment plan just for you.
Not everyone is eligible for Candid aligner treatment. There are four main reasons for ineligibility, including:
All Candid Studios are temporarily closed due to the COVID-19 pandemic. You can only order impression kits online for the time being.
After you receive the impression kit in the mail, make sure you follow the directions carefully. The process is relatively simple and takes about one to two hours. It consists of the following steps:
1. Open the Candid starter kit box and remove all of the items. There are 3 steps total.
2. Read the card labeled '1' for detailed instructions on how to access the tutorial videos.
3. The online portal is very thorough and provides step-by-step instructions. You'll need to submit photos using the provided smile stretcher before taking your impressions.
4. After you take the photos, you'll receive directions on how to take the teeth impressions. The tutorial videos are detailed and short. It is essential to watch these videos.
5. Once the putty is molded (follow the instructions carefully), you'll place each tray in your mouth for 3 1/2 minutes. There are 5 impressions total (three top and two bottoms).
6. After you take the photos and impressions, you'll send the impressions back using the pre-paid package provided by Candid. You'll want to do this within three days of receiving the kit.
An orthodontist will review your photos and impressions to ensure everything looks accurate. If approved, you will receive a treatment plan within 2 to 3 weeks after the studio visit or remote impressions.
The treatment plan includes your first set of clear aligners, cleaning instructions, daily upkeep, and how to schedule remote appointments with your orthodontist.
Your orthodontist will track your progress through phone scans you take every few weeks. For added convenience, you can set up these appointments around your daily schedule.
Candid sends all of your aligners at the beginning of treatment. You must wear the aligners for 22 hours a day. Every new set of aligners slowly moves your teeth into the correct position. Multiple aligners are used because a single aligner only moves your teeth about 1 mm at a time.
You will have a new smile and straighter teeth within 12 months. In some cases, refinements are necessary.
Candid offers teledentistry checkups with a qualified orthodontist. They also have a support team available to address any questions or concerns you may have before, during, and after treatment.
After treatment is complete, you will receive a custom-made retainer that ensures your teeth stay in their new position.
The retainers are made for comfortable overnight wear, effectively maintain your new smile, and include a complimentary whitening foam and carrying case.
Candid aligner treatment costs $2,400, which covers your entire set of clear aligners and remote monitoring.
If you can’t afford to pay for treatment right away, Candid also offers a payment plan. You will pay $399 up-front, and then $99 for 24 months. The retainer costs $99 and includes free shipping.
Additional costs include:
Unlike other direct-to-consumer aligner companies, Candid Co. only works with highly qualified orthodontists, rather than general dentists. General dentists can also provide orthodontic treatment, but orthodontists are tooth straightening experts. Working exclusively with orthodontists provides patients with higher quality care.
Candid is a more expensive at-home aligner brand. However, they provide excellent remote monitoring and care to every patient. You can message them with any questions or concerns you may have (and they respond quickly).
Candid requires you to upload photos in a personal, online portal before taking impressions. These photos must be approved by a licensed orthodontist before treatment begins. Step-by-step instructions and tutorial videos are also provided to make the process easier.
SmileDirectClub is the most well-known remote aligner company. The aligners cost $1950 (for both the normal aligners and night aligners). Candid aligners are pricier but the treatment is more hands-on. Also, Smile Direct works with doctors, dentists, and orthodontists. Candid only works with licensed and experienced orthodontists (teeth straightening experts).
The average treatment time for Smile Direct is 4 to 6 months, while Candid typically takes between 6 and 12 months.
ALIGNERCO is the most affordable at-home aligner on the market ($1,145 vs. $2,400 for Candid). Although cost-effective, ALIGNERCO treatment typically takes longer than Candid. The average treatment time is between 8 and 12 months vs. 6 to 12 months for Candid.
ALIGNERCO and Candid do not provide a night aligner option.
Candid is the most expensive at-home aligner brand ($2,400). However, they have excellent customer service and a detailed onboarding process. Byte also has responsive customer service, but the onboarding process is not as detailed. Candid treatment takes much longer than Byte, but treatment is more intensive.
|Best Remote Monitoring||Quickest Treatment||Best Budget Aligner||First-Ever Remote Aligner|
|Cost||$2,400||$1,895 to $2,245||$1,145||$1,950|
|Treatment Length||6 to 12 months||3 to 6 months||8 to 12 months||4 to 6 months|
|In-Office Consultation Option||✓||✕||✕||✓|
|Premium Whitening Treatment||✓||✓||✕||✓|
The NewMouth team compiled reviews about Candid Co from four websites. We found over 3,000 customer reviews in total. Most of the reviews are positive, while a small percentage of them are negative or somewhere in the middle.
Most of the positive reviews about Candid revolve around ease of use and overall value for the money.
I went with Candid because A, it was was cheaper, and B, the reviews were really high. Plus the ease of the shipping made it an easier pick for me. The process was easy and efficient. You just order online, do the molds then they send it to you.
- ConsumerAffairs reviewer
I’ve always been bothered by the gap in my front teeth. After 6 short months, it’s gone!
- Candid reviewer
Most of the negative reviews about Candid pertain to the refund policy and customer service.
Candid was the first one I saw and when I went through them, the process was good. It was easy but I had a problem at the end with my braces that never was resolved.
- ConsumerAffairs reviewer
I am satisfied with my experience in terms of my teeth. They are whiter and straighter, so that’s awesome. But I am disappointed in the lack of customer service.
- ConsumerAffairs reviewer
One of NewMouth's writers is currently undergoing aligner treatment with Candid.
She chose to order an impression kit online and took the impressions herself. The process was quick and easy to follow.
Her treatment plan was created within a week of sending the impressions back. After she approved the plan, the aligners arrived within two weeks.
The first month of treatment ran smoothly and no issues have developed since the beginning of treatment. The virtual scans are easy to complete and only take about 3 to 5 minutes.
Each set of aligners has fit perfectly so far. The only complaint is that the trays can irritate your gums and cheeks (at least at the beginning of starting a new set).
Also, expect some soreness during the first few days of starting a new set. This discomfort is temporary and will only last about 3 days (at most).
It is easy to contact Candid customer service with any questions via the chatbot on their website. They respond within a few minutes (and provide very detailed responses).
Clear aligners have been around for over 20 years. With advancements in digital cameras, teledentistry, and 3D printing, creating an aligner treatment plan is more effective and safe than ever.
Yes, you can eat and drink with Candid aligners. However, you should not drink hot liquids with the aligners in your mouth. Warm liquids are okay. It is also crucial to rinse the aligners off after eating to prevent bacteria buildup and discoloration.
Candid offers a payment plan. They also accept FSA and HSA. Some insurance plans also reimburse patients for part of treatment, but this depends on your specific policy, and there are no guarantees.
Candid Co. does not offer a money-back guarantee for treatment. If your teeth do not match the 3D treatment plan you received initially, they may provide refinements. This means you will receive additional aligners at the end of treatment.
Candid and Smile Direct both offer direct-to-consumer clear aligners. However, both aligners also have studios where you can get impressions made in-person.
The main difference between Candid and Smile Direct is that Candid only works with licensed orthodontists. Smile Direct doesn’t work exclusively with orthodontists; they also work with dentists and doctors.
Invisalign is the most well-known clear aligner brand. Treatment is monitored in-person by a dentist or orthodontist, which means it is safer than at-home clear aligner treatment. Candid is considered effective but treatment is not monitored as closely since it is remote.
If you choose the payment plan, you will pay as low as $399 up-front and $99 for 24 months.
Some dental insurance policies cover orthodontic treatment for adults, which may include Candid aligners. While coverage varies greatly, many plans reimburse 50 percent of the treatment cost, with up to $1,000 reimbursed. You can pay as low as $950 out-of-pocket for Candid aligners if your insurance covers it.
(1) Candid. Straighten Your Teeth in an Average of 6 Months. www.candidco.com/.
(2) Candid. “Discover the Candid Difference.” Candid, www.candidco.com/why-candid.
(3) Candid. “Candid Starter Kit.” Candid, www.candidco.com/products/starter-kit.
(4) Candid. “Candid Clear Aligners.” Candid, www.candidco.com/faq/p/treatment.
(5) Wexler, Anna, et al. “Direct-to-Consumer Orthodontics: Surveying the User Experience.” The Journal of the American Dental Association
(6) Ke, Yunyan, et al. “A Comparison of Treatment Effectiveness between Clear Aligner and Fixed Appliance Therapies.” BMC Oral Health, BioMed Central, 23 Jan. 2019, www.ncbi.nlm.nih.gov/pmc/articles/PMC6343314/.
(7) Proffit, William R., et al. Contemporary Orthodontics. Elsevier/Mosby, 2019.
(8) Tamer, İpek, et al. “Orthodontic Treatment with Clear Aligners and The Scientific Reality Behind Their Marketing: A Literature Review.” Turkish Journal of Orthodontics, Turkish Orthodontic Society, 1 Dec. 2019, www.ncbi.nlm.nih.gov/pmc/articles/PMC7018497/.
(9) Weir, T. “Clear Aligners in Orthodontic Treatment.” Wiley Online Library, John Wiley & Sons, Ltd, 14 Mar. 2017, onlinelibrary.wiley.com/doi/full/10.1111/adj.12480.