Candid Co is a brand of direct-to-consumer aligners, meaning each treatment plan is created and monitored remotely. To begin treatment, you’ll get a 3D scan at a Candid Studio near you or order an at-home starter kit online.
After the impressions are made, your diagnostic records are submitted to a state-licensed orthodontist in your network. These teeth straightening experts review your records and decide whether you are a good candidate or not.
Candid only accepts minor teeth alignment issues, such as gapped or crooked teeth. More severe cases of misalignment will be denied treatment and you will require traditional orthodontics in a dental office.
If approved, the orthodontist will design your interactive 3D treatment plan. This preview shows how your teeth will move into place over time. From there, you can approve the treatment plan and order the aligners. Candid also provides patients with a free premium whitening foam and a phone device you’ll need for remote check-ups throughout treatment.
Candid aligners are designed to be worn 22 hours a day to work effectively and should be removed only for eating and brushing. It is recommended to rotate your new aligners every two weeks. You should insert a new set of aligners at nighttime for less discomfort.
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Candid aligners are made of a BPA-free and phthalate-free plastic called Zendura. This material claims to offer more transparent and comfortable aligners. These aligners also have higher impact strength and keep the teeth more stable than other at-home aligners. You can have straighter teeth in as little as six months.
Candid treatment costs $2,400. This price includes all of the aligners, remote monitoring (check-ins), and the premium whitening treatment. No office visits are necessary. Candid aligners are relatively affordable, especially compared to traditional braces or Invisalign (up to $8,000).
Additional costs include:
With the starter kit and retainers included, the actual cost of Candid aligner treatment is about $2,600.
However, Candid often has promotional sales going on, where you can save a couple of hundred dollars on treatment. The starter kit may also be included in the treatment cost, depending on the sale.
Candid offers a monthly payment plan. You will pay a $399 down payment and as low as $99/month for 24 months.
When you order the starter kit, you’ll also sign a consent form. Once you sign that form, your purchase is non-refundable unless the orthodontist determines that you are not a good candidate. If this is the case, you qualify for a full refund on the starter kit.
If you approve the treatment plan, you cannot get a refund on the aligners for any reason. There is also no money-back guarantee. However, if your results do not match the 3D treatment plan, you may qualify for refinements. Refinements are additional aligners added at the end of treatment.
Maybe. Whether Candid treatment is covered by insurance or not depends on your specific plan. Some insurance companies will reimburse patients up to $1,300 on the aligners. This all depends on your policy and insurer.
In-network Candid patients can save up to $1,300 upfront. This discount will get taken off before you begin treatment.
Currently, Candid is in-network with Aetna (nationwide). Other insurance groups Candid is in-network with include:
Candid will submit the insurance claim for you (with the procedure code D8090), so you don’t have to worry about this step in the process. However, you will have to follow-up with your insurance company about the claim’s status after filing it.
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You will submit the insurance information directly through the Candid portal. Insurance providers can take a few months to process claims and submit payments for the aligners.
Candid Co accepts both HSA and FSA. Your insurance may reimburse you for a portion of the aligner cost. However, they recommend checking with your insurance company about coverage eligibility before beginning treatment.
The NewMouth team compiled reviews about Candid Co from four websites. We found over 3,000 customer reviews in total. Most of the reviews are positive, while a small percentage of them are negative or somewhere in the middle.
Most of the positive reviews about Candid revolve around ease of use and overall value for the money.
I went with Candid because A, it was was cheaper, and B, the reviews were really high. Plus the ease of the shipping made it an easier pick for me. The process was easy and efficient. You just order online, do the molds then they send it to you.
- ConsumerAffairs reviewer
I’ve always been bothered by the gap in my front teeth. After 6 short months, it’s gone!
- Candid reviewer
Most of the negative reviews about Candid pertain to the refund policy and customer service.
Candid was the first one I saw and when I went through them, the process was good. It was easy but I had a problem at the end with my braces that never was resolved.
- ConsumerAffairs reviewer
I am satisfied with my experience in terms of my teeth. They are whiter and straighter, so that’s awesome. But I am disappointed in the lack of customer service.
- ConsumerAffairs reviewer
Britt, Aaron. “Candid Is Now in-Network with Insurers.” Candid, Candid™, 27 May 2020, www.candidco.com/theimpression/article/candid-is-now-in-network-with-insurers.
Candid. “Candid Clear Aligners.” Candid, www.candidco.com/faq/q/insurance-process.
Candid. “Candid Clear Aligners.” Candid, www.candidco.com/faq/p/pricing-and-policies.
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Candid. “Clear Aligners for Thousands Less than Braces.” Candid, www.candidco.com/pricing.
Candid. “Cost of Clear Aligners: Invisible Aligners.” Candid, www.candidco.com/faq/q/how-much-does-candid-cost.
Candid. “Different Ways to Pay for Clear Aligners and Straight Teeth.” Candid, www.candidco.com/faq/q/different-ways-to-pay.
Candid. “Do You Take Insurance: Candid FAQ.” Candid, www.candidco.com/faq/q/do-you-take-insurance.
Candid. “How Does Candid Work?” Candid, www.candidco.com/how-it-works.
Candid. “Money Back Guarantee: Overview.” Candid, www.candidco.com/faq/q/money-back-guarantee.
Candid. “Remote Monitoring.” Candid, www.candidco.com/remote-monitoring.