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Smile Direct Club (SDC) is ceasing its global operations “effective immediately.”1 How it affects you as a customer will depend on which stage of the treatment process you’re in.
Here are some differences between Candid and SmileDirect:
SmileDirectClub (SDC) can fix minor to moderate bite issues. These aligners can move your front teeth for a better smile. However, they can’t move your molars even if the aligners cover them.
On the other hand, Candid can treat more severe issues, including:
Candid offers a more comprehensive treatment plan to improve your smile.
Candid aligners cost $3,300 (on average, depending on your provider and location). Payment plans also depend on the provider.
SmileDirectClub aligners cost $2,250. You can also choose a payment plan. Depending on preference, you can get a free 3D scan at a SmileShop or spend $59 on a mail-in starter kit.
While Candid aligners are slightly cheaper than SDC, the price of Candid includes AI monitoring. This reduces the time of treatment, which is a great benefit.
Candid and SmileDirect also accept HSA and FSA. Some insurance policies will reimburse you for part of the treatment cost. Coverage depends on your current policy, and there are no guarantees. You can also opt for a dental savings plan to pay for your treatment.
SmileDirectClub (SDC) allows you to begin treatment in two ways: order an at-home impression kit or visit a SmileShop for a 3D scan. Unlike Candid, the in-person scans are not performed by licensed dental professionals.
With Candid, you must visit a qualified CandidPro provider (dental professional) for a thorough scan. Then, a Candid orthodontist designs your treatment plan. Progress is monitored remotely via an app by the same orthodontist. SDC does not have this type of monitoring service.
Another difference between Candid and SmileDirect is that Candid only works with licensed orthodontists. SmileDirect doesn’t work exclusively with orthodontists; they also work with dentists and doctors. This may affect the quality of treatment you receive.
While both aligners are customized to fit your mouth’s contours, their material and cut results in different appearances. Candid uses a tri-layer plastic called Zendura FLX to mold their aligners. This material has a firmer and more durable outer shell.
SDC aligners are made from BPA plastic. Different variable thicknesses are also available based on your needs. They also have firm aligners that fit more snugly, making them less noticeable.
They also recently introduced Comfort Sense, a laser technology that precision-cuts the aligners for a smoother fit. This makes your aligners more comfortable and suitable to your mouth’s shape.
Patients and customers have different experiences among the two aligner options. Both options offer you a virtual and remote way to keep up with your progress.
Candid offers different remote options for monitoring your teeth’s movement. You can talk to a licensed orthodontist through video chat or the app. This allows you to get a personalized experience with your treatment plan.
The CandidMonitoring service also checks in with you every 14 days. If any adjustments need to be made, the orthodontist will make them.
SDC also offers you the ability to track 100% of your progress at home. SDC has regular virtual “Smile Check-ins” with their dental team every 90 days. You may also contact their support team via phone and webchat 24/7.
Candid | SmileDirectClub | |
Cost | $3,300 (on average) | $2,250 |
How to Start | Visit a certified CandidPro provider | Order an at-home impression kit |
Financing Options | Depends on provider | $250 down, $89/month for 26 months |
Treatment Time | 4 to 12 months | 4 to 6 months |
Treatable Cases | Most mild to severe | Mild, some moderate |
Progress Monitoring | Remote with a licensed orthodontist | 100% remote (hands-off care) |
Five professionals founded Candid. They are partnered with a highly praised orthodontist, Dr. Lynn Hurst, who has over 30 years in practice.
Candid only works with licensed orthodontists who are experts in the teeth straightening industry. This ensures patients get the highest quality care from a professional with years of experience in orthodontics.
Also, Candid only accepts cases they are confident will benefit from clear aligner treatment. Doing so helps protect customer safety.
If your case falls out of Candid’s treatment eligibility requirements, traditional braces are the better option.
How Candid works:
Here are the pros and cons of Candid aligners:
SmileDirectClub is a 6-year-old company that offers at-home teeth-straightening for 60% less than braces.
The aligners are made of comfortable, smooth, BPA-free plastic. SmileDirect only works with registered doctors, dentists, and orthodontists to ensure each treatment case runs smoothly and effectively.
Notice: On December 8, 2023, SmileDirectClub announced its bankruptcy liquidation, ceasing aligner treatments and ending its lifetime guarantee. The future of customer refunds and support for ongoing treatments is uncertain. We will keep monitoring and updating on the bankruptcy’s impact on customers.
Here are the pros and cons of SmileDirect aligners:
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