Updated on March 7, 2024
19 min read
Wondersmile Review: Pros, Cons, and Costs
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Notice: Wondersmile is no longer available in the United Kingdom. For alternatives, you should consider other clear aligners in the UK. The company volunteered to be stricken from the Registrar of Companies on March 24, 2022, and was dissolved on August 23, 2022.1 Wondersmile has rebranded to Dr. Wondersmile and continues to offer its services in Australia and other locations.2
Dr. Wondersmile (previously Wondersmile) first launched in 2018. It started with just one clinic in Australia but eventually expanded to other locations, including the United Kingdom.
The company recently changed and stopped offering its clear aligner treatments in the UK. It was sudden and unannounced, which left many UK customers dissatisfied.
Despite this, Dr. Wondersmile continues to receive largely positive reviews from Australians. The clear aligner brand has an average rating of 4.3⭐ on Trustpilot and Product Review from over 1,500+ customers.
To give you an up-to-date review of Dr. Wondersmile’s reliability as a clear aligner company, we examined and compared user feedback from before and after its rebrand.
We have a dedicated team of medical writers, expert researchers, licensed dental professionals, and medical reviewers who curate and approve content for NewMouth.
Before publishing this review, our team:
We evaluated Dr. Wondersmile and gave it a final score of 3.5⭐ in five categories:
Here is a summary of its pros and cons:
Dr. Wondersmile’s daytime and nighttime aligners are suitable for adults and adolescents aged 12 and above with their full set of adult teeth.3
Like most at-home clear aligners, it can correct mild to moderate teeth misalignments. Some of the conditions it can treat are:4,5,6
Dr. Wondersmile may also improve bite issues such as underbites and overbites but it isn’t designed to treat them.3
If you have severe malocclusions or bite problems, clear aligner treatment may not be a good option. You may want to consider wearing traditional braces.
Dr. Wondersmile can get your teeth straightened within 6 to 9 months. However, some customers begin seeing results as early as 4 months.3
Your clear aligner treatment may also last longer. It depends on your condition, your choice of clear aligners, and if you wear them as prescribed.3 Here are its average treatment times:
It costs AU$1,950 to AU$2,050 to correct all of your front teeth. But if you only want to straighten your top or bottom teeth, a single-arch treatment costs AU$1,450 to AU$1,550.
You can pay for your treatment upfront or with the WonderPay payment plan, which divides the costs into monthly or fortnightly payments. Here’s a breakdown of the treatment costs:
| All-Day Aligners | NightClear Aligners | |
| One-time payment | AU$1,950 | AU$2,050 |
| Fortnightly payment plan | AU$103/fortn plus 20% deposit (roughly AU$390) | AU$108/fortn plus 20% deposit (roughly AU$410) |
| Monthly payment plan | AU$208/mo plus 20% deposit (roughly AU$390) | AU$215/mo plus 20% deposit (roughly AU$410) |
Treatment costs include:
If you lose or break your clear aligner, you can get a replacement aligner for AU$49.50 each. Retainers will cost you AU$250 for 1 set, AU$400 for 2 sets, or AU$500 for 3 sets.
Dr. Wondersmile also offers teeth whitening (WonderBright Kit) for AU$149.
No. Dr. Wondersmile offers cosmetic dental services and can’t be covered by insurance. Cosmetic treatments can only be refunded under the health rebate scheme in these scenarios:
Here are the steps to Dr. Wondersmile’s clear aligner treatment so you’ll know what to expect:
If you prefer a fully remote treatment, you can take the free online assessment. They’ll email you the results and the next steps. You can also get a free consultation via phone.
People who qualify for Dr. Wondersmile can purchase the impression kit.
But if you want an in-person consultation, you can schedule an appointment at the nearest Dr. Wondersmile clinic in your area. There are 4 physical locations:
During your visit, you can get a free assessment and have your teeth scanned. Dental impressions and images from your 3D scan will be sent to Dr. Wondersmile for evaluation.
Book a Free Scan Order an Impression Kit
An orthodontist will review your case to determine if you’re a good candidate. If you are, they will create your personalised treatment plan.
If you approve the plan, you can choose a payment option and pay for your treatment.
After paying for your treatment, Dr. Wondersmile will send the clear aligners to your home address. Most people get 14 to 18 trays, but you may get more or fewer aligners.
Each clear aligner has to be worn within the prescribed hours to achieve the desired result:
You can sign into your online profile so you know when to change to your next aligner. Dr. Wondersmile will send you reminders if it’s time to switch trays.
You also have to upload progress photos of your teeth at months 1, 3, 6, and 12 of your treatment. This will help with your eligibility for Dr. Wondersmile’s Treatment Guarantee.
You have to wear retainers so your teeth stay in place. You can purchase retainers from Dr. Wondersmile’s dashboard and replace them every 4 to 6 months.
Remember to wear your retainers as prescribed. If your teeth become misaligned within a year of finishing treatment, you may get new aligners (refinements) at no extra cost.
Dr. Wondersmile has an average user rating of 4.3⭐ on Trustpilot and Product Review from over 1,500+ customers.
Here are some reviews from before and after its rebrand:
Chan started her treatment with Wondersmile but wasn’t satisfied with the results. She got refinements under Dr. WonderSmile and was happy with it:
Updated 06/22/2023: “I recently completed a refinement treatment with Dr. Wondersmile, and I am overjoyed with the results! I had previously gone through around 25 sets of aligners with [the] old company Wondersmile. But unfortunately, the final outcome wasn’t as promised. Without a retainer provided, my teeth had shifted over time.”
“However, when I came to see Rin for the refinement treatment, she was incredibly thorough in explaining the process and the requirements. I was impressed by her attention to detail and the transparency she provided. Dr Wondersmile assured me that they would deliver on their promise, and I’m thrilled to say that they did!”
“After completing the refinement treatment, my smile now matches the 100% result they initially promised. The transformation is remarkable, and I couldn’t be happier. As an added bonus, they offered me a special deal to purchase retainers from them, which gives me peace of mind moving forward.”
Lee talks about her experience with Dr. Wondersmile’s customer support:
Updated 07/04/2023: Super easy and lovely customer service
“Hether was very lovely and cooperative! Whilst she was very transparent with the costs, plans, and payments, she was also able to answer all of my questions. Great experience for making something so life-changing, so easy!”
Deborah started her Wondersmile treatment in April 2022, shortly before the company temporarily shut down and rebranded to Dr. Wondersmile:
Updated 01/29/2023: “Wondersmile disappeared without a trace!”
“I was close to finishing my invisible aligner program and needed to arrange for new aligners. I emailed and phoned several times without any response, only to find out weeks later Wondersmile had shut up shop and ceased operations!”
“I have basically wasted thousands of dollars, as I paid for the entire treatment up front and I still can’t locate anyone to see if I could access to my files, so I could possibly consider treatment elsewhere?”
“This experience has been so very disappointing and frustrating. I can’t believe that as a client in the middle of the alignment process, I was not notified – although I tried 7 times to contact them! Six months later, I still have not had a discussion, let alone a response from any representative! I am sure I am not the only Wondersmile client in this situation.”
“I started my program in late April 2022, and found out, only by online searching in September 2022, that Wondersmile closed their doors in July 2022. This timeline suggests to me that Wondersmile Australia knew when they happily took my cash that there was a risk they would not be able to deliver full service to the client?”
HolPog visited a Wondershop for a free in-person scan. He had an initial consultation before the company’s rebrand and talked about it below:
Updated 04/08/2022: “I went in for a 3D scan and met my consultant, Anne. I was running late and she gave me directions and offered to meet me if I had trouble finding the place. Her dental knowledge was very thorough and accurate. I’m studying medicine and was really impressed.”
“My scan was comfortable and fast. She sat with me, listened, and showed genuine interest. Any questions I had were answered and any doubts I had were put to rest. Despite being late, I didn’t feel rushed. I had questions following my appointment and was able to contact my consultant directly, which was very reassuring.”
“I was worried I might cop a sales pitch, but the whole consultation process was very professional. I felt like my concerns were more important and a focus was placed on my health first. I can’t wait to see my treatment plan and I’m happy I finally made the decision to straighten my teeth. I should have done this much sooner!”
Hughes underwent Wondersmile’s treatment in 2021. She was impressed with its affordable costs and great service:
Updated 08/02/2021: “The best customer service”
“Wondersmile was amazing for me! So much cheaper than braces and although it didn’t adjust my entire set of teeth like braces do, it straightened the first front 6 to 7 teeth which are the only ones which really needed straightening cosmetics-wise, so for $7000 cheaper than braces it was a no brainer for me!”
“Also, only having to wear them at night I could go about my day without having to carry them everywhere and change them whenever I eat. I am really happy with [the] results and customer service was just amazing.”
“Due to COVID my product took a lot longer to arrive but Michelle who I dealt with was so lovely and she personally went to extra efforts to get them delivered to me and we sorted out a pickup location. Alongside this, I was also granted a complimentary whitening kit which I thought was such a personalised gesture and I really appreciated this.”
“I felt that the employees at Wondersmile really care about their customers and will go to extra lengths to make sure you get the exact result you are wanting. I felt comfortable asking for re-scans etc to check everything was going properly and to get stubborn tooth to move, all free of charge.”
“Just the best service ever, I would definitely recommend this product as an alternative to Invisalign if you are only wanting the visible teeth straightened and you can’t afford to spend 10 grand! I saved up as a student for this and I am so glad I did, just added that extra confidence boost to my smile by straightening out my lower teeth a bit and it did not break the bank!”
Here is a comparison of Dr. Wondersmile and the top clear aligner treatments in Australia:
| Clear Aligner Brand | Type of Aligner Treatment | Treatment Costs | Treatable Cases | Average Treatment Time | Starting Treatment | Progress Monitoring |
| Dr. Wondersmile | At-home | AU$1,950 to AU$2,050 | Mild to moderate | 6 to 9 months | At-home or in-person | Remote |
| Invisalign | In-office | AU$4,000 to AU$9,000 | Mild to severe | 12 to 18 months | In-person | In-person |
| Byte | At-home | AU$2,749 to AU$3,399 | Mild to moderate | 3 to 6 months | At-home | Remote |
| Linea | Hybrid | AU$2,698 to AU$4,998+ | Mild to severe | 4 to 15 months | In-person | Remote |
| NewSmile | At-home | AU$2,499 to AU$2,599 | Mild to moderate | 4 to 10 months | At-home | Remote |
| SmilePath | At-home | AU$1,674 | Mild to moderate | 4 to 8 months | At-home or in-person | Remote |
| EZ Smile | At-home | AU$2,499 | Mild to moderate | 4 to 10 months | At-home or in-person | None |
| SmartSmileCo | Hybrid | AU$1,999 to AU$4,950+ | Mild to severe | 3 to 6 months | At-home or in-person | Remote |
Invisalign Australia is a professional aligner treatment offered by several local dentists and orthodontists. It can treat 90% of orthodontic cases, making it a reliable option for teeth straightening.
You need to wear Invisalign for 20 to 22 hours each day, just like any at-home teeth aligner. However, as an in-office treatment, frequent dental visits are required.
You’ll visit a partner dental provider for your assessment, fitting appointment, and whenever they need to change or adjust your invisible braces.
Read our full review of Invisalign AU
Byte is our top recommended at-home aligner treatment in Australia. They work with locally registered dentists to create your personalised treatment plan.
The US-based company has been around since 2018 but recently established Byte Australia in 2020. What we like most about it is the HyperByte device included in your plan.
HyperByte uses high-frequency vibrations (HFV) to stimulate your teeth roots and surrounding bone tissue. It can shorten your treatment time by encouraging tooth movement.
Read our full review of Byte Australia
Linea’s aligner treatment combines in-office dental care with the convenience of at-home teeth alignment. Unlike most brands, the Melbourne-based company can treat more complex cases of teeth misalignment.
If you need bands or attachments, or if your teeth size needs to be reduced (interproximal reduction) before the treatment, Linea’s partner dentist can perform these procedures.
Your custom aligners will also be fitted at the dental office when they’re ready. From there, you can continue your treatment at home.
Read our full review of Linea Aligners
NewSmile lets you straighten your teeth as discretely and comfortably as possible. The company is headquartered in Vancouver, BC but ships to Australia.
Its invisible aligners are trimmed along your gum line in a ‘scalloped fashion’ so they don’t touch your gums.
Because of this, NewSmile aligners are barely visible and are less likely to cause gum irritation even if you wear them for extended periods.
Read our full review of NewSmile
SmilePath has the most affordable clear aligner treatments in Australia. It also offers payment plans, so you don’t have to pay for the full treatment cost upfront.
You can choose from three budget-friendly plans: SmileFlex Easy (AU$500 deposit), SmileFlex Pro (AU$300 deposit), and SmileFlex (zero deposit).
SmilePath is based in Newington, NSW. We included it on our list because it’s the sister company of ALIGNERCO, one of our top recommended teeth aligners (and also our budget pick) in the US.
Read our full review of SmilePath
EZ SMILE offers the best guarantee among competitors. If you don’t like the results of your treatment within 90 days of your purchase, they can refund most of its cost.
It’s the only aligner brand in Australia that provides refunds for already-used trays. They’ll pay back your treatment cost less AU$300 for the cost of your customised plan.
After 90 days, EZ SMILE still has you covered with its Satisfaction Guarantee. They can provide a new aligner set (free of charge) if your end result doesn’t match your treatment plan’s projected outcome.
Read our full review of EZ Smile
SmartSmileCo treats a wide range of teeth alignment issues. Its treatment plans are customised depending on how severe your condition is.
People with simple misalignment may opt for its nighttime aligner system. The company offers in-clinic treatments like IPRs and attachments for complex cases before you can wear its clear aligners.
Compared to most brands, SmartSmileCo has shorter treatment times. It may help correct twisted, gapped, or spaced teeth and some bite problems.
Read our full review of SmartSmileCo
We had in-house writers try Dr. Wondersmile’s clear aligner treatment. While testing its invisible teeth aligners, our team assessed and scored them based on five traits:
Each trait was assigned a “weight” so we could calculate their individual rating and weighted average scores on a scale of five. Here is how we rated Dr. Wondersmile:
Using artificial intelligence, we gathered and analyzed feedback from hundreds of people who tried Dr. Wondersmile. This helped us determine the users’ experiences with a brand, like:
We compared Dr. Wondersmile’s average treatment times and effectiveness for correcting teeth misalignments.
Our team also examined it for any products or services they provided that would help customers during and after their treatment, such as:
We explored the costs of Dr. Wondersmile, including their upfront prices, flexibility of payment options, eligibility for insurance, and maintenance costs for additional retainers.
Our team investigated Dr. Wondersmile’s customer support in-depth when answering queries and resolving issues. We assessed them based on:
We also checked its offered guarantees for clear aligner adjustments, refinements, replacements, or refunds if you’re not qualified or if the treatment doesn’t work for you.
With the help of advanced AI algorithms, we sorted through thousands of customer reviews that would indicate the level of trust in Dr. Wondersmile.
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