The Best Dentists in East Peoria, IL

Summary

Nicki's outstanding customer service is praised by a reviewer who appreciated her help navigating the insurance system. Another reviewer had a positive experience at the dental practice, particularly with the knowledgeable staff and friendly hygienist Angel. However, one reviewer was dissatisfied with the lack of a routine cleaning and felt that the office focused more on getting as many patients in as possible. Overall, the clinic receives praise for its friendly and helpful employees, while some reviewers mention issues with appointment cancellations and insurance.

Highlights

• Outstanding customer service: The dental center has a staff member named Nicki who provides exceptional customer service and helps navigate difficult insurance systems, ensuring patients can get the necessary dental work done.
• Knowledgeable and professional staff: The staff members at the dental center are described as very knowledgeable and professional. They explain procedures clearly and provide a comfortable and friendly experience.
• Affordable treatment options: The dental center is willing to work with patients who have trouble affording treatment, showing a commitment to making dental care accessible.

Summary

The dental practice has a friendly and welcoming staff who are highly skilled and thorough in their work. Patients appreciate the caring and compassionate atmosphere, as well as the clear communication and explanation of procedures. Overall, the experience at this dental clinic is described as excellent, with patients feeling confident in their treatment plans and satisfied with their results.

Highlights

• Friendly and welcoming staff: Multiple reviews mention that the staff at this dental center are extremely nice, friendly, and welcoming. Patients feel comfortable and at ease during their visits.
• High level of skill and expertise: Patients praise the dental assistants and hygienists at this dental center, stating that they are some of the best they have encountered. The staff are skilled and knowledgeable, providing thorough and informative care.
• Excellent customer service: Many reviews mention the great customer service provided by the staff. Patients feel cared for and valued, and the staff make an effort to address all questions and concerns, ensuring a positive experience.

Summary

Secure Dental in East Peoria is highly recommended by multiple reviewers. The staff is described as caring, gentle, and compassionate, making sure patients feel relaxed and safe, especially for those with dental anxiety. The receptionists are welcoming and helpful, and the overall environment is organized and efficient. However, there were complaints about a receptionist being rude and unprofessional, as well as some negative experiences with certain dental procedures. Despite this, the majority of reviews highlight the professionalism, personability, and excellent care provided by the dental practice.

Highlights

• Caring and compassionate staff: Many reviewers mention that the staff at Secure Dental in East Peoria are caring, gentle, and understanding. They make patients feel relaxed and safe, especially those with dental-related trauma or anxiety. The dental hygienists and dental assistants are also praised for their friendliness and helpfulness.
• Excellent customer service: The front desk staff, particularly Stephanie, is consistently mentioned as being cheerful, prompt, and helpful. They provide great customer service by being welcoming, organized, and easy to communicate with. Reviewers appreciate the professionalism and personable nature of the entire team, from receptionists to doctors.
• Skillful and attentive dentists: Reviewers highlight the skill and attention to detail of the dentists at Secure Dental. Dr. Liu and Dr. Choi, in particular, are mentioned for their ability to make patients feel comfortable, explain procedures thoroughly, and provide successful treatments. They prioritize patient comfort and aim to make dental visits as painless as possible.

Summary

Overall, the dental practice has received positive reviews for the friendly and welcoming staff, with Lindsay being specifically praised for her kindness and thoroughness. However, there have been some negative experiences with the front desk assistants, where some patients felt they were rude and lacked empathy in certain situations. The dentists themselves have been praised for their professionalism and excellent care.

Highlights

• Friendly and welcoming staff: Multiple reviewers mentioned that the staff at this dental center were friendly and welcoming, creating a positive and comfortable atmosphere for patients.
• Excellent dental care: The dental team at this center was praised for their professionalism and high-quality dental care. Reviewers mentioned that the dentists and hygienists were thorough, knowledgeable, and attentive to their needs.

Summary

This dental practice received positive reviews for their friendly and knowledgeable staff, as well as their thorough explanations of procedures. Patients appreciated the kind and gentle approach of the dentists and the overall pleasant experience. However, there were negative reviews about issues with billing procedures and communication, which left some patients frustrated and disappointed.

Highlights

• Knowledgeable and skilled dentist: Many reviews mention that the dentist at this dental center is knowledgeable, skilled, and takes the time to explain procedures and treatment options. This is important for patients who have complex dental issues or require special care.
• Friendly and personable staff: The staff at this dental center is consistently described as friendly, warm, and welcoming. They make patients feel comfortable and provide a pleasant experience from the front desk to the hygienist and dentist. This can help ease any anxiety or nervousness that patients may have about visiting the dentist.
• Accommodating and patient-centered care: Several reviews mention that the dental center provides accommodating and patient-centered care. The team takes the time to listen to patients' concerns, explain procedures in detail, and develop personalized treatment plans. They also ensure that patients have a painless and successful dental experience.

Summary

The reviews about the dental practice in East Peoria are mixed. Some patients had a negative experience, with complaints about poor communication, delays in treatment, fraudulent charges, and lack of accountability. However, other patients had positive experiences, praising the friendly and knowledgeable staff and expressing satisfaction with the dental care received. It seems that there may be some inconsistencies in the service provided by this dental practice.

Highlights

• Friendly and caring staff: Multiple reviews mention the staff being friendly, compassionate, and going above and beyond to ensure a positive experience.
• Accommodating appointments: Some reviewers appreciate being able to get same-day or urgent appointments for their dental needs.
• Improved overall dental health: One reviewer mentioned that their teeth have never been as healthy as they are after visiting this dental center.

Summary

Many customers had negative experiences with this dental practice, including long wait times and poor customer service. Multiple appointments were rescheduled or canceled without proper notification, causing frustration and inconvenience for patients. Some customers also complained about unprofessional behavior from the dentist. However, a few customers had positive experiences with the staff and the treatment they received.

Highlights

• Friendly and helpful staff: Several reviews mentioned positive experiences with the staff, including receptionists who were helpful with insurance issues and scheduling, and a dental assistant who was nice and detailed about treatment.
• Efficient and quick service: One review mentioned getting multiple dental procedures done in a short span of time and being satisfied with the results. Another review mentioned getting in and out quicker than before.

Summary

Overall, the reviews for this dental practice are mixed. Some customers had terrible experiences with issues such as lack of communication, canceled appointments, and poor service. However, there were also positive reviews highlighting short wait times, friendly staff, and stress-free visits.

Highlights

• No wait time: One review mentioned that there was no wait time at all, even if the patient was running a few minutes behind. This indicates that the dental center is efficient in getting patients in immediately.
• Availability: Another review mentioned that the dental center had great availability, with the patient being able to schedule two appointments in the same week. This shows that the center is accommodating and able to book appointments quickly.
• Polite and friendly staff: Several reviews mentioned that the staff, including the dentist, were polite, respectful, and made patients feel at ease. This indicates a positive and welcoming environment at the dental center.

Summary

This dental practice is military-friendly and accommodating, with a quick and easy online scheduling system. Patients appreciate the friendly and knowledgeable staff, who make them feel comfortable and well-informed. However, there have been some instances of appointment cancellations and mismanaged billing, which may be a cause for concern. Overall, the majority of reviewers highly recommend this dental clinic for its excellent care and welcoming atmosphere.

Highlights

• Offers online scheduling and paperwork, making it convenient for patients.
• Military-friendly dental center that can efficiently handle paperwork for deployment readiness.
• Staff is friendly, kind, and knowledgeable, making patients feel comfortable and well-informed.
• Hygienists are highly praised for their professionalism and ability to alleviate anxiety.
• Accepts insurance and provides prompt appointments for both children and adults.
• Provides excellent deep cleaning services and ensures patients are adequately numbed for a comfortable experience.