Updated on March 7, 2024
19 min read

Wondersmile Review: Pros, Cons, and Costs

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Key Takeaways

  • Dr. Wondersmile is an at-home aligner company founded in 2018
  • Its clear aligners correct mild to moderate teeth misalignments in 6 to 9 months
  • Dr. Wondersmile costs AU$1,950 to AU$2,050 upfront
  • The clear aligner company offers daytime and nighttime aligners
  • Eligible patients may opt for single-arch treatments at a discounted price
  • Beginning treatment starts with an in-person scan or an impression kit
  • It has 4 locations in Australia: Sydney, Melbourne, Brisbane, and Perth
  • A professional team that includes orthodontists will supervise your treatment
  • Treatments include a 1-year guarantee if your teeth shift out of alignment

Notice: Wondersmile is no longer available in the United Kingdom. For alternatives, you should consider other clear aligners in the UK. The company volunteered to be stricken from the Registrar of Companies on March 24, 2022, and was dissolved on August 23, 2022.1 Wondersmile has rebranded to Dr. Wondersmile and continues to offer its services in Australia and other locations.2

wondersmile logo

Dr. Wondersmile (previously Wondersmile) first launched in 2018. It started with just one clinic in Australia but eventually expanded to other locations, including the United Kingdom.

The company recently changed and stopped offering its clear aligner treatments in the UK. It was sudden and unannounced, which left many UK customers dissatisfied.

Despite this, Dr. Wondersmile continues to receive largely positive reviews from Australians. The clear aligner brand has an average rating of 4.3⭐ on Trustpilot and Product Review from over 1,500+ customers.

To give you an up-to-date review of Dr. Wondersmile’s reliability as a clear aligner company, we examined and compared user feedback from before and after its rebrand.

Why Trust Our Dr. Wondersmile Review?

We have a dedicated team of medical writers, expert researchers, licensed dental professionals, and medical reviewers who curate and approve content for NewMouth.

Before publishing this review, our team:

  • Spent 100+ hours researching Dr. Wondersmile’s treatment process
  • Reviewed over 1,500+ customer feedback on Dr. Wondersmile
  • Consulted dental professionals and industry experts in teeth straightening
  • Reviewed 20+ studies on the safety and effectiveness of clear aligners
  • Compared Dr. Wondersmile to the top clear aligner treatments in Australia
  • Asked in-house dentists to fact-check our review for accuracy

Pros & Cons of Dr. Wondersmile

We evaluated Dr. Wondersmile and gave it a final score of 3.5⭐ in five categories:

  • Overall user experience (3.5⭐)
  • Treatment process (3.6⭐)
  • Pricing and financing (3.7⭐)
  • Customer service and aftersales support (3⭐)
  • Brand reputation (3.5⭐)

Here is a summary of its pros and cons:

Dr. Wondersmile Pros

  • Dr. Wondersmile has an orthodontist-led dental team. Dental professionals review cases while an orthodontist creates your customised treatment plan. 
  • It’s a fast and effective way to straighten teeth. Most people who are happy with their results completed their treatment within the expected timeline (6 to 9 months).
  • It’s an affordable option. Dr. Wondersmile is cheaper than most at-home aligners and in-office treatments in Australia, typically costing more than AU$2,500.
  • There’s a treatment guarantee. If your teeth shift back within 365 days of completing treatment, you can get a free teeth scan, impression kit, and refinement aligners.
  • It has flexible payment options. You can pay for your treatment upfront or with a payment plan that divides the total cost into monthly or fortnightly payments.
  • It has physical locations in major cities across Australia. You can visit one of Dr. Wondersmile’s clinics in Brisbane, Melbourne, Perth, and Sydney for a free assessment.
  • It offers treatments for different age groups. Dr. Wondersmile can correct teeth alignment issues in adolescents aged 12 and above. Other brands only treat adults.
  • You have the option to get a single-arch treatment. It costs AU$500 less than the standard treatment and allows you to straighten either your upper or lower teeth.
  • Dr. Wondersmile’s clinics provide good service. They have super friendly staff who can explain the treatment. Most people who visited one had an excellent experience.
  • Anyone can purchase its retainers. People who haven’t undergone Dr. Wondersmile’s aligner treatment can still buy the company’s retainers.
  • It replaces clear aligners with manufacturing defects. If you receive aligners that have flaws or don’t fit you, Dr. Wondersmile can replace them at no extra cost. 

Dr. Wondersmile Cons

  • It lacks transparency. Dr. Wondersmile went dark in 2022 without any explanation. They didn’t provide support or update users about their orders throughout this period.
  • Dr. Wondersmile is a cosmetic treatment. Its clear aligners can’t treat complex cases or move all your teeth. It only corrects mild to moderate issues that affect the front teeth.
  • It isn’t covered by insurance. Getting coverage and reimbursements isn’t possible with Dr. Wondersmile. You’ll have to pay for your treatment out-of-pocket.
  • The clear aligner treatment isn’t competitively priced. You won’t get free retainers or a teeth whitening kit with your treatment like most competitors offer.
  • Not everyone has access to a Wondersmile clinic. It only has 4 locations, and none of them are located in South Australia. This limits the availability of in-person appointments.
  • It doesn’t have a dedicated app for remote monitoring. You have to log into your profile to upload progress photos. This makes it slightly inconvenient.

Who Can Use Dr. Wondersmile?

Dr. Wondersmile’s daytime and nighttime aligners are suitable for adults and adolescents aged 12 and above with their full set of adult teeth.3

Like most at-home clear aligners, it can correct mild to moderate teeth misalignments. Some of the conditions it can treat are:4,5,6

Dr. Wondersmile may also improve bite issues such as underbites and overbites but it isn’t designed to treat them.3

If you have severe malocclusions or bite problems, clear aligner treatment may not be a good option. You may want to consider wearing traditional braces.

How Long Does it Take Dr. Wondersmile to Straighten Teeth?

Dr. Wondersmile can get your teeth straightened within 6 to 9 months. However, some customers begin seeing results as early as 4 months.3

Your clear aligner treatment may also last longer. It depends on your condition, your choice of clear aligners, and if you wear them as prescribed.3 Here are its average treatment times:

  • All-Day Aligners ⁠— 6 months
  • NightClear Aligners ⁠— 9 months

How Much Does Dr. Wondersmile Cost?

It costs AU$1,950 to AU$2,050 to correct all of your front teeth. But if you only want to straighten your top or bottom teeth, a single-arch treatment costs AU$1,450 to AU$1,550.

You can pay for your treatment upfront or with the WonderPay payment plan, which divides the costs into monthly or fortnightly payments. Here’s a breakdown of the treatment costs:

Dr. Wondersmile Costs

All-Day AlignersNightClear Aligners
One-time paymentAU$1,950AU$2,050
Fortnightly payment planAU$103/fortn plus 20% deposit (roughly AU$390)AU$108/fortn plus 20% deposit (roughly AU$410)
Monthly payment planAU$208/mo plus 20% deposit (roughly AU$390)AU$215/mo plus 20% deposit (roughly AU$410)

Treatment costs include:

  • An at-home impression kit (if you order online)
  • In-person teeth scans (if you visit a clinic)
  • A customised treatment plan from an orthodontist
  • All the clear aligner trays you’ll need to get straight teeth
  • 365-day guarantee from the time you complete treatment

If you lose or break your clear aligner, you can get a replacement aligner for AU$49.50 each. Retainers will cost you AU$250 for 1 set, AU$400 for 2 sets, or AU$500 for 3 sets.

Dr. Wondersmile also offers teeth whitening (WonderBright Kit) for AU$149.

Will My Health Fund Cover My Dr. Wondersmile Treatment?

No. Dr. Wondersmile offers cosmetic dental services and can’t be covered by insurance. Cosmetic treatments can only be refunded under the health rebate scheme in these scenarios:

  • The procedure is medically required for your well-being
  • It’s been assigned a Medicare Benefit Schedule (MBS) number

How Does WonderSmile Work?

Here are the steps to Dr. Wondersmile’s clear aligner treatment so you’ll know what to expect:

Step 1: Decide how you’ll start treatment

If you prefer a fully remote treatment, you can take the free online assessment. They’ll email you the results and the next steps. You can also get a free consultation via phone.

People who qualify for Dr. Wondersmile can purchase the impression kit.

But if you want an in-person consultation, you can schedule an appointment at the nearest Dr. Wondersmile clinic in your area. There are 4 physical locations:

  • Brisbane, Queensland
  • Melbourne, Victoria
  • Perth, Western Australia
  • Sydney, New South Wales

During your visit, you can get a free assessment and have your teeth scanned. Dental impressions and images from your 3D scan will be sent to Dr. Wondersmile for evaluation.

Book a Free Scan Order an Impression Kit

Step 2: Approve your treatment plan

An orthodontist will review your case to determine if you’re a good candidate. If you are, they will create your personalised treatment plan.

If you approve the plan, you can choose a payment option and pay for your treatment.

Step 3: Complete your teeth straightening at home

After paying for your treatment, Dr. Wondersmile will send the clear aligners to your home address. Most people get 14 to 18 trays, but you may get more or fewer aligners.

Each clear aligner has to be worn within the prescribed hours to achieve the desired result:

  • All-Day Aligners ⁠— 20 to 22 hours per day
  • NightClear Aligners ⁠— 10 continuous hours at night

You can sign into your online profile so you know when to change to your next aligner. Dr. Wondersmile will send you reminders if it’s time to switch trays.

You also have to upload progress photos of your teeth at months 1, 3, 6, and 12 of your treatment. This will help with your eligibility for Dr. Wondersmile’s Treatment Guarantee.

Step 4: Maintain your straight teeth

You have to wear retainers so your teeth stay in place. You can purchase retainers from Dr. Wondersmile’s dashboard and replace them every 4 to 6 months.

Remember to wear your retainers as prescribed. If your teeth become misaligned within a year of finishing treatment, you may get new aligners (refinements) at no extra cost.

Dr. Wondersmile Reviews from Customers

Dr. Wondersmile has an average user rating of 4.3⭐ on Trustpilot and Product Review from over 1,500+ customers. 

Here are some reviews from before and after its rebrand:

Karen Chan on Trustpilot

Chan started her treatment with Wondersmile but wasn’t satisfied with the results. She got refinements under Dr. WonderSmile and was happy with it:

Updated 06/22/2023: “I recently completed a refinement treatment with Dr. Wondersmile, and I am overjoyed with the results! I had previously gone through around 25 sets of aligners with [the] old company Wondersmile. But unfortunately, the final outcome wasn’t as promised. Without a retainer provided, my teeth had shifted over time.”

“However, when I came to see Rin for the refinement treatment, she was incredibly thorough in explaining the process and the requirements. I was impressed by her attention to detail and the transparency she provided. Dr Wondersmile assured me that they would deliver on their promise, and I’m thrilled to say that they did!”

“After completing the refinement treatment, my smile now matches the 100% result they initially promised. The transformation is remarkable, and I couldn’t be happier. As an added bonus, they offered me a special deal to purchase retainers from them, which gives me peace of mind moving forward.”

Jemma Lee on Trustpilot

Lee talks about her experience with Dr. Wondersmile’s customer support:

Updated 07/04/2023: Super easy and lovely customer service

“Hether was very lovely and cooperative! Whilst she was very transparent with the costs, plans, and payments, she was also able to answer all of my questions. Great experience for making something so life-changing, so easy!”

Deborah on Product Review AU

Deborah started her Wondersmile treatment in April 2022, shortly before the company temporarily shut down and rebranded to Dr. Wondersmile:

Updated 01/29/2023: “Wondersmile disappeared without a trace!”

“I was close to finishing my invisible aligner program and needed to arrange for new aligners. I emailed and phoned several times without any response, only to find out weeks later Wondersmile had shut up shop and ceased operations!”

“I have basically wasted thousands of dollars, as I paid for the entire treatment up front and I still can’t locate anyone to see if I could access to my files, so I could possibly consider treatment elsewhere?”

“This experience has been so very disappointing and frustrating. I can’t believe that as a client in the middle of the alignment process, I was not notified – although I tried 7 times to contact them! Six months later, I still have not had a discussion, let alone a response from any representative! I am sure I am not the only Wondersmile client in this situation.”

“I started my program in late April 2022, and found out, only by online searching in September 2022, that Wondersmile closed their doors in July 2022. This timeline suggests to me that Wondersmile Australia knew when they happily took my cash that there was a risk they would not be able to deliver full service to the client?”

HolPog on Product Review AU

HolPog visited a Wondershop for a free in-person scan. He had an initial consultation before the company’s rebrand and talked about it below:

Updated 04/08/2022: “I went in for a 3D scan and met my consultant, Anne. I was running late and she gave me directions and offered to meet me if I had trouble finding the place. Her dental knowledge was very thorough and accurate. I’m studying medicine and was really impressed.”

“My scan was comfortable and fast. She sat with me, listened, and showed genuine interest. Any questions I had were answered and any doubts I had were put to rest. Despite being late, I didn’t feel rushed. I had questions following my appointment and was able to contact my consultant directly, which was very reassuring.”

“I was worried I might cop a sales pitch, but the whole consultation process was very professional. I felt like my concerns were more important and a focus was placed on my health first. I can’t wait to see my treatment plan and I’m happy I finally made the decision to straighten my teeth. I should have done this much sooner!”

Izzi Hughes on Trustpilot

Hughes underwent Wondersmile’s treatment in 2021. She was impressed with its affordable costs and great service:

Updated 08/02/2021: “The best customer service”

“Wondersmile was amazing for me! So much cheaper than braces and although it didn’t adjust my entire set of teeth like braces do, it straightened the first front 6 to 7 teeth which are the only ones which really needed straightening cosmetics-wise, so for $7000 cheaper than braces it was a no brainer for me!”

“Also, only having to wear them at night I could go about my day without having to carry them everywhere and change them whenever I eat. I am really happy with [the] results and customer service was just amazing.”

“Due to COVID my product took a lot longer to arrive but Michelle who I dealt with was so lovely and she personally went to extra efforts to get them delivered to me and we sorted out a pickup location. Alongside this, I was also granted a complimentary whitening kit which I thought was such a personalised gesture and I really appreciated this.”

“I felt that the employees at Wondersmile really care about their customers and will go to extra lengths to make sure you get the exact result you are wanting. I felt comfortable asking for re-scans etc to check everything was going properly and to get stubborn tooth to move, all free of charge.”

“Just the best service ever, I would definitely recommend this product as an alternative to Invisalign if you are only wanting the visible teeth straightened and you can’t afford to spend 10 grand! I saved up as a student for this and I am so glad I did, just added that extra confidence boost to my smile by straightening out my lower teeth a bit and it did not break the bank!”

Dr. Wondersmile vs. Best Clear Aligners in Australia

Here is a comparison of Dr. Wondersmile and the top clear aligner treatments in Australia:

Clear Aligner BrandType of Aligner TreatmentTreatment CostsTreatable CasesAverage Treatment TimeStarting TreatmentProgress Monitoring
Dr. WondersmileAt-homeAU$1,950 to AU$2,050Mild to moderate6 to 9 monthsAt-home or in-personRemote
InvisalignIn-officeAU$4,000 to AU$9,000Mild to severe12 to 18 monthsIn-personIn-person
ByteAt-homeAU$2,749 to AU$3,399Mild to moderate3 to 6 monthsAt-homeRemote
LineaHybridAU$2,698 to AU$4,998+Mild to severe4 to 15 monthsIn-personRemote
NewSmileAt-homeAU$2,499 to AU$2,599Mild to moderate4 to 10 monthsAt-homeRemote
SmilePathAt-homeAU$1,674Mild to moderate4 to 8 monthsAt-home or in-personRemote
EZ SmileAt-homeAU$2,499Mild to moderate4 to 10 monthsAt-home or in-personNone
SmartSmileCoHybridAU$1,999 to AU$4,950+Mild to severe3 to 6 monthsAt-home or in-personRemote

Dr. Wondersmile vs. Invisalign AU

Invisalign Australia is a professional aligner treatment offered by several local dentists and orthodontists. It can treat 90% of orthodontic cases, making it a reliable option for teeth straightening.

You need to wear Invisalign for 20 to 22 hours each day, just like any at-home teeth aligner. However, as an in-office treatment, frequent dental visits are required.

You’ll visit a partner dental provider for your assessment, fitting appointment, and whenever they need to change or adjust your invisible braces.

Read our full review of Invisalign AU

Dr. Wondersmile vs. Byte

Byte is our top recommended at-home aligner treatment in Australia. They work with locally registered dentists to create your personalised treatment plan.

The US-based company has been around since 2018 but recently established Byte Australia in 2020. What we like most about it is the HyperByte device included in your plan.

HyperByte uses high-frequency vibrations (HFV) to stimulate your teeth roots and surrounding bone tissue. It can shorten your treatment time by encouraging tooth movement.

Read our full review of Byte Australia 

Dr. Wondersmile vs. Linea

Linea’s aligner treatment combines in-office dental care with the convenience of at-home teeth alignment. Unlike most brands, the Melbourne-based company can treat more complex cases of teeth misalignment.

If you need bands or attachments, or if your teeth size needs to be reduced (interproximal reduction) before the treatment, Linea’s partner dentist can perform these procedures.

Your custom aligners will also be fitted at the dental office when they’re ready. From there, you can continue your treatment at home.

Read our full review of Linea Aligners

Dr. Wondersmile vs. NewSmile

NewSmile lets you straighten your teeth as discretely and comfortably as possible. The company is headquartered in Vancouver, BC but ships to Australia.

Its invisible aligners are trimmed along your gum line in a ‘scalloped fashion’ so they don’t touch your gums.

Because of this, NewSmile aligners are barely visible and are less likely to cause gum irritation even if you wear them for extended periods.

Read our full review of NewSmile

Dr. Wondersmile vs. SmilePath

SmilePath has the most affordable clear aligner treatments in Australia. It also offers payment plans, so you don’t have to pay for the full treatment cost upfront.

You can choose from three budget-friendly plans: SmileFlex Easy (AU$500 deposit), SmileFlex Pro (AU$300 deposit), and SmileFlex (zero deposit).

SmilePath is based in Newington, NSW. We included it on our list because it’s the sister company of ALIGNERCO, one of our top recommended teeth aligners (and also our budget pick) in the US.

Read our full review of SmilePath

Dr. Wondersmile vs. EZ Smile

EZ SMILE offers the best guarantee among competitors. If you don’t like the results of your treatment within 90 days of your purchase, they can refund most of its cost.

It’s the only aligner brand in Australia that provides refunds for already-used trays. They’ll pay back your treatment cost less AU$300 for the cost of your customised plan.

After 90 days, EZ SMILE still has you covered with its Satisfaction Guarantee. They can provide a new aligner set (free of charge) if your end result doesn’t match your treatment plan’s projected outcome.

Read our full review of EZ Smile

Dr. Wondersmile vs. SmartSmileCo

SmartSmileCo treats a wide range of teeth alignment issues. Its treatment plans are customised depending on how severe your condition is.

People with simple misalignment may opt for its nighttime aligner system. The company offers in-clinic treatments like IPRs and attachments for complex cases before you can wear its clear aligners.

Compared to most brands, SmartSmileCo has shorter treatment times. It may help correct twisted, gapped, or spaced teeth and some bite problems.

Read our full review of SmartSmileCo

Our Dr. Wondersmile Review

wondersmile logo
Overall user experience
Treatment process
Pricing and financing
Customer service and aftersales support
Brand reputation

How We Rated Dr. Wondersmile

We had in-house writers try Dr. Wondersmile’s clear aligner treatment. While testing its invisible teeth aligners, our team assessed and scored them based on five traits:

  • Overall user experience
  • Treatment process
  • Pricing and financing
  • Customer service and aftersales support
  • Brand reputation

Each trait was assigned a “weight” so we could calculate their individual rating and weighted average scores on a scale of five. Here is how we rated Dr. Wondersmile:

Customer Experience
Pricing and Financing
Customer Service and After-Sales Support
Brand Reputation

Customer Experience

Using artificial intelligence, we gathered and analyzed feedback from hundreds of people who tried Dr. Wondersmile. This helped us determine the users’ experiences with a brand, like:

  • Its availability for in-person and/or virtual consultations
  • The accessibility of its clear aligners and ease of ordering
  • Whether it gives clear instructions for taking dental impressions 
  • The fit and comfort of its invisible braces when worn


We compared Dr. Wondersmile’s average treatment times and effectiveness for correcting teeth misalignments.

Our team also examined it for any products or services they provided that would help customers during and after their treatment, such as:

  • Access to dental experts who can answer your questions and guide you throughout your treatment
  • A dedicated app that reminds users to switch aligners and allows them to conveniently track their progress and contact support
  • Regular virtual and/or in-person check-ins with a dental professional who can ensure that your treatment is going well
  • Additional dental treatments, such as teeth whitening

Pricing and Financing

We explored the costs of Dr. Wondersmile, including their upfront prices, flexibility of payment options, eligibility for insurance, and maintenance costs for additional retainers.

Customer Service and After-Sales Support

Our team investigated Dr. Wondersmile’s customer support in-depth when answering queries and resolving issues. We assessed them based on:

  • Availability
  • Responsiveness
  • Knowledge
  • Reliability
  • Friendliness

We also checked its offered guarantees for clear aligner adjustments, refinements, replacements, or refunds if you’re not qualified or if the treatment doesn’t work for you.

Brand Reputation

With the help of advanced AI algorithms, we sorted through thousands of customer reviews that would indicate the level of trust in Dr. Wondersmile.

Last updated on March 7, 2024
6 Sources Cited
Last updated on March 7, 2024
All NewMouth content is medically reviewed and fact-checked by a licensed dentist or orthodontist to ensure the information is factual, current, and relevant.

We have strict sourcing guidelines and only cite from current scientific research, such as scholarly articles, dentistry textbooks, government agencies, and medical journals. This also includes information provided by the American Dental Association (ADA), the American Association of Orthodontics (AAO), and the American Academy of Pediatrics (AAP).
  1. WONDER SMILE LTD Filing History.” Companies House.
  2. Dr. Wondersmile Locations.” Dr. Wondersmile.
  3. Frequently Asked Questions.” Dr. Wondersmile.
  4. Crowded Teeth Solutions.” Dr. Wondersmile.
  5. Crooked Teeth Solutions.” Dr. Wondersmile.
  6. Gap Teeth Solutions.” Dr. Wondersmile.
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